I made a clip, but I can’t play it. What’s wrong?
A: If you can’t play your clip, there’s a chance your video player isn’t compatible. Rule of thumb, if you’re able to watch live streams, you should be able to watch clips.

Can I download clips?
A: Yes, clips can be downloaded to a desktop/laptop. While clips can also be downloaded on Android devices, users may have problems viewing those clips depending on the player. iOS users are currently unable to download clips.

I can't play a downloaded .ts file, what should I do?
A: This issue may crop up on mobile, more so than on Desktops, which generally have software that supports .ts files. On Android, certain phone manufacturers have software that is incompatible with .ts files and users would have to install a third-party video player. We highly recommend using a solution such as VLC or MX Player, to view clips. On iOS, the ability to download clips is disabled while we implement a viable means of being able to view these files.

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