In mid of April 2020 we had released a new billing (v2), where it's much easier. In the future we will migrate all users to the new billing. Until that time, please

1. Determine what billing version you have

Open and see what will happen.

New billing:

Old billing:

A) Moving subscription in the new billing

It's doable in 15 seconds!

B) Moving subscription in the old billing

We can't alter the subscriptions, but there still is a way around it, it involves changing the stream address of the camera.

The recommended procedure:

  1. Connect your new camera to Angelcam in the same way you have connected the original one.
  2. Go to a "manage camera" page of the new camera, navigate to the "camera address" field and copy the content
  3. Delete this newly added camera
  4. Go to the "manage camera" page of the original camera and paste the camera address copied from the new camera into the "camera address" field
  5. Now the original camera streams and records the new content under the old subscription

Note 1: Each camera can be added only once, so be sure that you don't have any duplicates under your account or any other account you might have used in the past.

Note 2: This procedure can only be used when replacing the camera with the same connection (h264 stream for h264 stream or MJPEG for MJPEG). If you need to update h264 to MJPEG or vice versa or anything with Angelcam ready cameras or AngelBox, please contact our support.

Note 3: This procedure doesn't work for Partner accounts at the moment.

Still need further assistance? Why not check out our Angelcam Community, where you can connect with other users who are sharing their own experiences and insight into various Angelcam topics and problems.

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