Not detecting AngelBox
Problem => There is a connection problem between AngelBox and Angelcam.
Solution => Check the LEDs on the device to make sure they are working properly.
One possible reason why AngelBox is not being detected is that it has been powered on for an extended period before being attached to the Angelcam platform.
To resolve this, we recommend rebooting or power cycling the AngelBox a few minutes before attempting to add it. Simply unplug it from the power source, wait a few minutes, and plug it back in. Ensure that the device shows lights, and then proceed to add it to the Angelcam platform.
Refer to the following articles:
Not detecting any cameras
Problem => Angelbox couldn’t establish a connection to your camera.
Solution => Try using a switch instead of a router only and make sure that your network components don’t filter the communication. Then, refer to AngelBox prerequisites.
Not detecting stream
Problem => Your device might not be supported.
Solution => Please try to enter the RTSP address manually. Read more in the article RTSP addresses for NVR/DVRs and RTSP address explanation.
Stream not connecting
Problem => Not enough bandwidth.
Solution => If the “...” symbol seems to take a very long time or there is an “error,” it can sometimes be because there is not enough bandwidth. Isolate, run speed test. Read the following article.
Error message instead of a video
Problem => Problem with connecting to the camera
Solution => Check the error code description. If it doesn’t help, try using a manual RTSP address - read more in the article.
Not accepting password
Problem => Usually, a wrong RTSP address
Solution => Please enter the RTSP address manually. In some rare cases, the camera might use different credentials to access the stream. In that case, please refer to your camera's user manual or check this article.
Gaps in recording
Problem => Not enough bandwidth
Solution => See our article Recommended streaming setting when experiencing issues or when getting keyframe interval too high error or contact your IPS provider for higher upload speed.
Slow Internet
Problem => Consuming too much bandwidth
Solution => See our article Recommended streaming setting when experiencing issues or when getting keyframe interval too high error or contact your IPS provider for higher upload speed.
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