Something not working with your AngelBox? Find your problem below. Most issues come down to the network setup, so first go through Before you start in How to set up AngelBox.
🔌 Angelcam can't find your AngelBox
Check the lights on AngelBox. See What do the AngelBox LED lights mean?
If AngelBox was turned on for a long time before you added it, restart it: unplug the power adapter, wait a few minutes, plug it back in and wait until the lights come on. Then add it again.
Make sure your network has a DHCP server and internet access.
📷 AngelBox doesn't find any cameras
AngelBox and your cameras must be on the same local network (the same subnet).
Your cameras must use default ports: 554, 88, 81, 555, 7447, 8554, 7070, 10554, 80 or 6667. AngelBox doesn't look for streams on other ports.
Some routers and network devices filter traffic between devices. Try connecting AngelBox and your cameras to the same network switch.
Restart your router, AngelBox and cameras.
Check that your camera is on the AngelBox compatibility list.
🎞️ AngelBox finds the camera, but not its stream
Your camera or NVR/DVR may use a stream address AngelBox doesn't recognize. Enter its RTSP address manually. See Finding RTSP addresses for IP cameras & NVRs/DVRs.
With an NVR/DVR, AngelBox finds the NVR/DVR itself, not the individual cameras. To add all its channels, see How to connect a DVR/NVR through AngelBox.
🔑 The camera password isn't accepted
This is usually caused by a wrong stream address, so enter the RTSP address manually. Some cameras also use different credentials for the video stream than for their web interface. Check your camera's manual.
⏳ The stream doesn't connect or keeps loading
This is usually caused by low upload speed. Run a test at speedtest.net and compare the result with Internet connection and data usage requirements. If your upload is too slow, lower the camera's bitrate. See Recommended streaming setting.
⚠️ You see an error instead of video
For the most reliable setup, set your camera to stream H.264. H.265 cameras connect and record, but the video may not play in every browser or on every device. See My H.265 camera connects but the video won't play and H.264 vs H.265 cameras with Angelcam: which to choose.
Some cameras switch back to H.265 after a firmware update. Check the camera's video settings.
If it still doesn't work, enter the RTSP address manually.
📉 Gaps in recording or a slow internet connection
Cameras stream all the time, so cameras with a high bitrate can use up most of your upload speed. Lower the bitrate as described in Recommended streaming setting, or ask your internet provider for a faster upload. See also Why are there gaps in my recording?
🛡️ Your network has a firewall
AngelBox only makes outgoing connections to Angelcam. You don't need to open or forward any ports on your router. If your firewall blocks outgoing traffic, allow AngelBox to connect to Angelcam on outgoing ports 8900 and 8901, and to the addresses in the IP whitelist.
😇 We are here to help
Just email hello@angelcam.com or visit the Angelcam Community to connect with other users and share experiences and insights on security topics.