Angelbox Troubleshooting

Problem => There is a connection problem between the AngelBox and angelcam.
Solution => Check the LEDs on the device to make sure it is working properly. Refer to the following articles:

Problem => Angelbox couldn’t establish a connection to your camera.
Solution => Try using a switch instead of a router only and make sure that your network components don’t filter the communication. Then refer to AngelBox prerequisites.

Problem => You device might not be supported.
Solution => Please try to enter the RTSP address manually. Read more in article RTSP addresses for NVR/DVRs and RTSP address explanation. 

Problem => Not enough bandwidth.
Solution =>  If the “...” symbol seems to take a very long time or there is an “error” it can sometime be because there is not enough bandwidth. Isolate, run speed test. Read the following article.

Problem => Problem with connecting to the camera
Solution => Check the error code description. If it doesn’t help, try using a manual RTSP address - read more in the article.

Problem => Usually a wrong RTSP address
Solution => Please enter the RTSP address manually. In some rare cases, the camera might be using different credentials for accessing the stream. In that case please refer to the user manual of your camera or check this article.
 

Problem => Not enough bandwidth
Solution => See our article Recommended streaming setting when experiencing issues or when getting keyframe interval too high error or contact your IPS provider for higher upload speed.

Problem => Consuming too much bandwidth
Solution => See our article Recommended streaming setting when experiencing issues or when getting keyframe interval too high error or contact your IPS provider for higher upload speed.

Still need further assistance? Why not check out our Angelcam Community, where you can connect with other users who are sharing their own experiences and insight into various Angelcam topics and problems.