# Angelcam Help Center

> Help center for Angelcam

## Getting Started

- [What is Angelcam and what can it do?](https://help.angelcam.com/en/articles/681595-what-is-angelcam-and-what-can-it-do.md): Angelcam in a nutshell — a cloud platform for managing security cameras and a foundation for building on top of them.
- [Account activation and email verification](https://help.angelcam.com/en/articles/1351112-account-activation-and-email-verification.md): Every new account has to be verified by clicking on a link we send to your email address
- [Angelcam plans, pricing, and free trial](https://help.angelcam.com/en/articles/14842928-angelcam-plans-pricing-and-free-trial.md): How Angelcam subscriptions work — account plans, per-camera add-ons, free trials, and what happens if you stop paying.
- [Understanding Spaces & Locations](https://help.angelcam.com/en/articles/14628099-understanding-spaces-locations.md): Learn the fundamentals of Angelcam's organization. Understand the difference between Spaces and Locations and how to personalize your dashboard view.
- [Managing Users, Groups & Permissions](https://help.angelcam.com/en/articles/14636352-managing-users-groups-permissions.md): A complete guide for administrators. Learn how to invite users, manage permission groups, and set up granular access for your team.
- [What cameras and devices work with Angelcam?](https://help.angelcam.com/en/articles/14819973-what-cameras-and-devices-work-with-angelcam.md): Angelcam is brand-agnostic — almost any camera, NVR, doorbell, or sensor speaking open standards can be connected. Here's what works, what doesn't, and how to check.
- [How to choose a security camera](https://help.angelcam.com/en/articles/372611-how-to-choose-a-security-camera.md): Read this if you are new to security cameras or want to understand all the main technical parameters and options
- [How do our mobile apps work?](https://help.angelcam.com/en/articles/2943256-how-do-our-mobile-apps-work.md): View live video, find out easily what happened in past and most importantly - remotely verify security incidents quickly

## Connecting Your Camera

- [What's the best setup for recording and broadcasting audio?](https://help.angelcam.com/en/articles/372602-what-s-the-best-setup-for-recording-and-broadcasting-audio.md): With selected cameras you can monitor, record or broadcast video with sound as well. How to do it?
- [How to update GPS location for your camera\(s\)](https://help.angelcam.com/en/articles/5778652-how-to-update-gps-location-for-your-camera-s.md)
- [How to remove a camera](https://help.angelcam.com/en/articles/372628-how-to-remove-a-camera.md): How to pause video recording or broadcasting, and how to disconnect or permanently remove a camera from your Angelcam account — depending on your needs.
- [Camera brands that are compatible with Angelcam](https://help.angelcam.com/en/articles/372630-camera-brands-that-are-compatible-with-angelcam.md): A complete list of compatible camera brands
- [How to connect a camera to Angelcam](https://help.angelcam.com/en/articles/492295-how-to-connect-a-camera-to-angelcam.md): Plug'n'play or port-forwarding? Everything possible!
- [H.264 vs H.265 cameras with Angelcam: which to choose](https://help.angelcam.com/en/articles/15520822-h-264-vs-h-265-cameras-with-angelcam-which-to-choose.md): H.264 and H.265 both work with Angelcam but behave differently — especially for in-browser playback. Here's the difference and how to choose the right codec for your setup.

## Cloud Services

- [What is Video Wall](https://help.angelcam.com/en/articles/1410202-what-is-video-wall.md)

## Account & Billing

- [How to reset a password](https://help.angelcam.com/en/articles/1171092-how-to-reset-a-password.md): Did you forgot password to your account? Don't worry, it's easy to reset it!
- [Protect your Angelcam account with an additional layer of security using two-factor authentication.](https://help.angelcam.com/en/articles/7127581-protect-your-angelcam-account-with-an-additional-layer-of-security-using-two-factor-authentication.md)
- [How to change billing information](https://help.angelcam.com/en/articles/723252-how-to-change-billing-information.md): Read about how to change your credit card's details, e.g. in case your previous card had expired or you need to use another card instead.
- [How to find out my subscription status?](https://help.angelcam.com/en/articles/1172097-how-to-find-out-my-subscription-status.md): your subscription information
- [How to Transfer a Subscription from an Old Camera to a New Camera](https://help.angelcam.com/en/articles/804576-how-to-transfer-a-subscription-from-an-old-camera-to-a-new-camera.md): You can transfer the subscriptions and configurations previously attached to your old camera to a newly added camera. This guide will walk you through the steps to ensure a smooth transition.
- [How can I synchronize the billing cycle for multiple cameras or services on Angelcam?](https://help.angelcam.com/en/articles/12134995-how-can-i-synchronize-the-billing-cycle-for-multiple-cameras-or-services-on-angelcam.md): You can synchronize all associated billing with a single, consistent monthly renewal date to simplify payments for all services.
- [How is EU VAT ID handled?](https://help.angelcam.com/en/articles/1095525-how-is-eu-vat-id-handled.md): Verification of VAT EU826012240 \(our payment processing provider, FastSpring\)
- [Return Policy](https://help.angelcam.com/en/articles/372620-return-policy.md)

## Troubleshooting

- [My camera seems to be offline of a sudden](https://help.angelcam.com/en/articles/801617-my-camera-seems-to-be-offline-of-a-sudden.md): If your camera appears offline, follow this checklist to identify and resolve the issue.
- [How to test a port-forwarded stream](https://help.angelcam.com/en/articles/1109962-how-to-test-a-port-forwarded-stream.md): Choppy playback, gaps in recording or issues with port-forwarding?
- [Are Angelcam servers down right now?](https://help.angelcam.com/en/articles/2407789-are-angelcam-servers-down-right-now.md): Where to find service status and how to subscribe to status notifications
- [503 Service Temporarily Unavailable solution](https://help.angelcam.com/en/articles/2407859-503-service-temporarily-unavailable-solution.md)
- [What should I do if my camera feed on Angelcam is unreliable or inconsistent?](https://help.angelcam.com/en/articles/12135112-what-should-i-do-if-my-camera-feed-on-angelcam-is-unreliable-or-inconsistent.md): Below, we outline the common causes and actionable troubleshooting tips to stabilize the feed.
- [How can I troubleshoot issues with adding or viewing cameras on Angelcam?](https://help.angelcam.com/en/articles/12135104-how-can-i-troubleshoot-issues-with-adding-or-viewing-cameras-on-angelcam.md): Below are detailed explanations of common issues with adding cameras or viewing them on your Angelcam account and how to fix them.
- [Update Cameras and Devices Using the Angelcam Connector \(until February 24, 2025\)](https://help.angelcam.com/en/articles/9812863-update-cameras-and-devices-using-the-angelcam-connector-until-february-24-2025.md): We're updating our root certificate for Angelcam Connector services
- [How to relocate your AXIS camera\(s\) with Angelcam?](https://help.angelcam.com/en/articles/8827087-how-to-relocate-your-axis-camera-s-with-angelcam.md)
- [What to Do If You’ve Lost Your Camera Credentials \(For Local Camera Administration\)](https://help.angelcam.com/en/articles/10205034-what-to-do-if-you-ve-lost-your-camera-credentials-for-local-camera-administration.md): If you’ve lost your camera credentials, you can easily retrieve them through Angelcam.
- [How to change camera audio/video settings or password](https://help.angelcam.com/en/articles/446077-how-to-change-camera-audio-video-settings-or-password.md): In a case you need to change a camera settings you have to access a camera's web administration directly
- [How to log into IP camera administration?](https://help.angelcam.com/en/articles/709682-how-to-log-into-ip-camera-administration.md): See how to get local IP address so you can log into your IP camera administration & configure whatever you need.
- [How to correct the time on your camera](https://help.angelcam.com/en/articles/801516-how-to-correct-the-time-on-your-camera.md): If your camera isn't showing a correct time
- [Enabling Low Latency Streaming](https://help.angelcam.com/en/articles/372634-enabling-low-latency-streaming.md): How to lower lag time to around 2 seconds for your H264 camera
- [What affects the delay of the video?](https://help.angelcam.com/en/articles/6462762-what-affects-the-delay-of-the-video.md)
- [How to reduce the delay before live video stream starts](https://help.angelcam.com/en/articles/1021497-how-to-reduce-the-delay-before-live-video-stream-starts.md)
- [Recommended streaming setting, solution for "keyframe interval too high" error](https://help.angelcam.com/en/articles/372631-recommended-streaming-setting-solution-for-keyframe-interval-too-high-error.md)
- [Why do I see camera username and password in camera address?](https://help.angelcam.com/en/articles/1790372-why-do-i-see-camera-username-and-password-in-camera-address.md)
- [What internet connection is needed?](https://help.angelcam.com/en/articles/372598-what-internet-connection-is-needed.md)
- [How much data does one camera transfer per month?](https://help.angelcam.com/en/articles/801561-how-much-data-does-one-camera-transfer-per-month.md): This should help you to get an idea about an average amount of data one camera can transfer per month
- [Does Angelcam stream via cellular network?](https://help.angelcam.com/en/articles/5991592-does-angelcam-stream-via-cellular-network.md)
- [IPv6 support](https://help.angelcam.com/en/articles/1160185-ipv6-support.md)
- [My H.265 camera connects but the video won't play](https://help.angelcam.com/en/articles/15520761-my-h-265-camera-connects-but-the-video-won-t-play.md): Connected an H.265 camera but the video won't play — a black screen, or an error instead of the picture? It's almost always that your browser or device can't decode H.265. Here's how to confirm and...
- [Why fast playback \(2×, 4×, 8×\) may stutter](https://help.angelcam.com/en/articles/15780632-why-fast-playback-2-4-8-may-stutter.md): Fast playback requires downloading video data faster. On a slow connection, your device can't keep up — especially with multiple cameras open at once.

## Partners

- [Partner Program - Getting Started](https://help.angelcam.com/en/articles/1252208-partner-program-getting-started.md)
- [How Partner Commissions Work](https://help.angelcam.com/en/articles/1213478-how-partner-commissions-work.md): Details about how and when you can obtain your commissions
- [Billing Options for Your Customers](https://help.angelcam.com/en/articles/372633-billing-options-for-your-customers.md): Learn more about how Angelcam charges its partners and their customers.
- [How to create customer accounts](https://help.angelcam.com/en/articles/372642-how-to-create-customer-accounts.md): Limited & Full account types for your customers