Troubleshooting
Fix common issues with cameras, streams, connections, and your Angelcam account.
By Pavel and 2 others3 authors22 articles
- My camera seems to be offline of a suddenIf your camera appears offline, follow this checklist to identify and resolve the issue.
- How to test a port-forwarded streamChoppy playback, gaps in recording or issues with port-forwarding?
- Are Angelcam servers down right now?Where to find service status and how to subscribe to status notifications
- 503 Service Temporarily Unavailable solution
- What should I do if my camera feed on Angelcam is unreliable or inconsistent?Below, we outline the common causes and actionable troubleshooting tips to stabilize the feed.
- How can I troubleshoot issues with adding or viewing cameras on Angelcam?Below are detailed explanations of common issues with adding cameras or viewing them on your Angelcam account and how to fix them.
- Update Cameras and Devices Using the Angelcam Connector (until February 24, 2025)We're updating our root certificate for Angelcam Connector services
- How to relocate your AXIS camera(s) with Angelcam?
- What to Do If You’ve Lost Your Camera Credentials (For Local Camera Administration)If you’ve lost your camera credentials, you can easily retrieve them through Angelcam.
- How to change camera audio/video settings or passwordIn a case you need to change a camera settings you have to access a camera's web administration directly
- How to log into IP camera administration?See how to get local IP address so you can log into your IP camera administration & configure whatever you need.
- How to correct the time on your cameraIf your camera isn't showing a correct time
- What affects the delay of the video?
- How to reduce the delay before live video stream starts
- Recommended streaming setting, solution for "keyframe interval too high" error
- Why do I see camera username and password in camera address?
- What internet connection is needed?
- How much data does one camera transfer per month?This should help you to get an idea about an average amount of data one camera can transfer per month
- Does Angelcam stream via cellular network?
- IPv6 support
- My H.265 camera connects but the video won't playConnected an H.265 camera but the video won't play — a black screen, or an error instead of the picture? It's almost always that your browser or device can't decode…
- Why fast playback (2×, 4×, 8×) may stutterFast playback requires downloading video data faster. On a slow connection, your device can't keep up — especially with multiple cameras open at once.