To investigate where is the issue, it may be fruitful to play the video first out of Angelcam

👉 Unfortunately, this "trick" is not possible for Angelcam-powered cameras or cameras connected via AngelBox, as for security reasons the video is being encrypted and the stream is not accessible from the internet in any other way than from the Angelcam cloud.

Open the stream from two different locations in a browser or a standalone video player

How it works

Test from a local network first. The video should definitely be loaded fast and played without any glitches. Otherwise, there is a problem with the camera itself (most often) or in a local network (not typically). Once you will be sure this is working without issues continue with the next step:
Test while being connected to the internet, e.g. using an LTE connection or just being in another building or similar. Once you will be able to get a smooth video while being not connected to the same local network as a camera, it's almost certain it will work okay with Angelcam as well.

1️⃣ Find a camera stream address

Open My Cameras
Select a camera you want to test
Click to Settings in the left menu
Click to Show camera address
Copy'n'paste the camera address

2️⃣ Play the video stream

Install VLC player if you haven't in the past
Open VLC player
Click to File and then to Open Network
Paste the camera stream address (from the previous step)
Click to Open
The video should be shown in several seconds. Check the quality, speed, and stability.

3️⃣ Solve the issues

A) Is video okay from the local network, but not working at all from the internet?

Hmm, your port-forwarding is not set up well probably.

Don't worry, it's not easy stuff. Not just that, but it's also insecure and not reliable. So while we support the option to connect a camera via port-forwarding, we strongly encourage to do so only professionals who know how to set this up and realize all the consequences. Note we don't even provide support to networking issues related to port-forwarding as we can't do much on our side.

The best alternatives to port-forwarding

B) Is video okay from the local network, but choppy from the internet?

1. Make sure the upload speed of the network camera is using is enough

Download speed doesn't matter. Upload speed is what matters and it's significantly slower than download speed usually. The bigger number the more compelling marketing, so most internet service providers are promoting just the download speed :)

Test the upload speed❗️ while being connected to the internet from the same network as your camera is:

Test my upload speed

2. Make sure the latency and reliability of the network camera is using is okay

The upload speed is not a limitation most of the time. The issue is in latency or reliability (packet loss) typically. Let's find out:

Test my internet connection latency and packet loss

💡 If you feel lost in this, the best thing you can do is reach your local IT or ISP. Alternatively, you can ask for help in our Community forum.

3. Consider adjusting the stream quality or upgrading your internet upload speed

😇 We are here to help

Just say hello@angelcam.com or check out Angelcam Community to connect with other users sharing their own experiences and insight into various security topics.