1. Basic Checks
Reboot the camera: The simplest step to ensure it isn’t stuck.
Verify the camera is working:
Connect to its local web admin interface.
Check its status LEDs.
Test connection via the mobile app.
2. Port-Forwarding Cameras
Test whether your camera stream is accessible out of your network following this guide.
✅ YES: Let us know at support@angelcam.com, and we will investigate the problem
⛔️ NO: Follow the advice below.
3. Network Setup
Check if your public IP address or dynamic DNS name is still the same
Consider either asking your ISP for a static IP address using some DDNS service or using our AngelBox to overcome this once and for all.Local IP address: Ensure the camera’s local IP hasn’t changed (this can happen after router reboots or downtime).
Update the port forwarding rule in your router if needed.
For a permanent fix, bind the camera’s MAC address to a single local IP.
Router settings: Double-check your network and port-forwarding configuration.
Ensure the camera has access to the router.
Verify that the port forwarding rule is correct.
Use [this guide] to confirm nothing was missed.
Required ports: Make sure the recommended ports are open in your network. If they are blocked or restricted, connectivity to our platform may fail.
Check your network and port-forwarding settings in the router. Be sure that the camera has access to your router and especially that your current router port forwarding rule is correct. Again, You can use this guide to ensure you didn't miss anything.
6. Hardware & Firmware
Cabling: Even a faulty cable can affect connectivity. Review all cabling carefully.
AngelBox status: If connected via AngelBox, verify its status.
Firmware: If the camera has recently updated firmware, ensure it is operating in H.264 mode.
7. Permanent Solutions
For a complete fix, consider:
Requesting a static IP address from your ISP.
Using a DDNS service.
To solve this issue completely, consider either asking your ISP for a static IP address using some DDNS service, or using our AngelBox to overcome this once and for all.
Do you want to get e-mail notifications in case your camera goes offline?
We offer this for free. How it works and how it can be activated.
😇 We are here to help
Just say hello@angelcam.com or check out Angelcam Community to connect with other users, sharing their experiences and insight into various security topics.