Prerequisites for Angelcam Functionality
Before troubleshooting, ensure the following requirements are met:
Subscription to the Essentials Plan: - Angelcam's Essentials Plan is required for full functionality, including viewing, monitoring, and sharing cameras. Without an active subscription, cameras will not appear on your account, even if they are online.
Camera and Network Setup: - For setups with more than 10 cameras, consider purchasing or building at least two AngelBox DIY units. Each unit supports up to 10 cameras or a total stream bandwidth of 20 Mbps. Verify that all cameras are properly connected to your network.
Common Issues and Solutions
Problem: Unable to Add Cameras to Angelcam
Possible Causes and Fixes:
Insufficient Number of AngelBox Units: - If your setup exceeds 10 cameras, ensure you have added extra AngelBox devices to support additional cameras. Each AngelBox supports up to 20 Mbps bandwidth or 10 cameras.
Inactive Essentials Plan: - Ensure that the Essentials Plan is active on your account. If the plan has expired, cameras cannot be added or monitored via the platform. Activating the plan should resolve this issue.
Problem: Cameras Are Missing from the Angelcam Dashboard
Possible Causes and Fixes:
Inactive Plan: - If the Essentials Plan is not active, cameras will appear "missing" from your Angelcam account. Reactivating the subscription should restore visibility of connected cameras.
Offline Cameras: - Verify that all cameras are online and connected to the network. An active internet connection is necessary for cameras to appear on Angelcam.
Final Checklist for Troubleshooting
Confirm that the Essentials Plan is active.
Ensure your hardware is sufficient for the number of cameras being used.
Check your network connections to ensure all cameras are online.
Add or configure additional AngelBox units for more extensive camera setups.
If you're experiencing issues with your camera feed—such as lagging, freezing, or intermittent disconnections—there are several factors that could be affecting performance, including network stability, camera configuration, or compatibility with your setup.
Review this article: What should I do if my camera feed on Angelcam is unreliable or inconsistent? for a step-by-step guide to troubleshooting and improving your camera's reliability.
By following these steps, you should be able to resolve common issues related to adding or viewing cameras on your Angelcam account. If problems persist, consider reaching out to Angelcam Support for further assistance.