Why are there gaps in my recording?

If cloud recording was paused for a while, there's no footage for that time. Check that the Cloud recording switch below the timeline is set to On.

An unstable internet connection is the most common reason for breaks in recorded data. Camera streaming uses the upload portion of your internet bandwidth, which is commonly overlooked and out of spec for what is required.

Ensure that your internet bandwidth can support your camera(s) or DVR/NVR. To find out how much upload speed your cameras need, see Internet connection and data usage requirements.

If your camera operates off of a Wi-Fi network ensure that the signal is not inhibited in any way. Small drops in a Wi-Fi connection are amplified when streaming, causing large and frequent breaks in recording. Signal repeaters and/or extenders, located near to the camera, can often improve the network connection.

Old or defective network hardware can also cause issues with maintaining a reliable internet connection for your equipment.

Ensure that all ethernet cables are undamaged and installed correctly. Locating network wiring too close to power sources or other inhibitors can cause latency or drops in your network connection. Route cabling accordingly.

Check and test the ports on your network router. At times ports on a network router can fail. The network connection status lights can be a good way to quickly determine if your port has burned out. Plug your camera or DVR/NVR into another available port on your router to test.

Faults with the camera or DVR/NVR firmware can also be the culprit for breaks in recording. Cheaply manufactured or old devices are often unable to support 24/7 streaming.

Low quality cameras or DVR/NVR devices may not always have reliable firmware installed or available. Ensure that your device has the latest version of firmware installed.

Minor changes to the camera or DVR/NVR encoding parameters may also help restore connectivity for faulty devices. Be sure to use a constant bitrate type and set it to a value which is at or under your available network upload speed. Adjustments to the i-frame interval may also be necessary.

Overloading DVR or NVR systems can also cause drops in streaming. Some DVR/NVR systems are not designed to sustain streaming all cameras at the same time. Typically these devices are designed to only stream a single camera for a limited amount of time for remote viewing. If you have multiple cameras streaming from a single DVR/NVR, check to see if recording breaks occur at the same time for each camera.