💡Do you want to get e-mail notification in a case your camera goes offline?
We offer this for free. How it works and how it can be activated.
To find out what was the reason which is causing the camera to be shown offline, try following this checklist:
- Reboot the camera. The easiest thing for you to be sure that it isn't stuck.
- Make sure that the camera is actually working. Try connecting to its local web admin interface, for example, check its status LEDs or mobile app connection.
Cameras connected via port-forwarding
Test whether your camera stream is accessible out of your network:
✅YES: Let us know and we will investigate the problem
⛔️NO: Follow the advices below.
Anything in your network setup had been changed:
Check if your public IP address or dynamic dns name is still the same
Consider either asking your ISP for a static IP address or use some DDNS service or use our AngelBox to overcome this once and for all.
Check that the local IP address of the camera is still the same. If you reboot your router or if your camera is offline for a day or more, its IP address can change. In that case, update this IP address in your port forwarding rule in your router.
To fix this completely, consider binding the MAC address of your camera to a single local IP address.
- Check your network and port-forwarding settings in the router. Be sure that the camera has an access to your router and especially that your current router port forwarding rule is correct. You can again use this guide to make sure you didn't miss anything.
Still need further assistance? Why not check out our Angelcam Community, where you can connect with other users who are sharing their own experiences and insight into various Angelcam topics and problems.